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Terms of Service

Last updated: March 2026

Welcome to Norven. These Terms of Service ("Terms") govern your access to and use of the Norven platform. By using Norven, you agree to be bound by these Terms. If you do not agree, do not use our service.

1. Acceptance of Terms

By creating an account, accessing, or using Norven, you confirm that:

  • You are at least 18 years old and have the legal capacity to enter into this agreement
  • You are authorized to bind your organization to these Terms
  • You have read and understood these Terms and our Privacy Policy
  • Your use of Norven complies with all applicable laws and regulations

2. Description of Service

Norven is a B2B SaaS platform that enables organizations to digitize field inspections. Our service includes:

  • Digital inspection forms and checklists
  • Photo and video capture and storage
  • Team collaboration and permission management
  • Reporting and analytics tools
  • Mobile and web access
  • API access (on applicable plans)

We reserve the right to modify, suspend, or discontinue any feature or aspect of the service at any time, with or without notice.

3. Account Registration and Security

3.1 Account Creation

To use Norven, you must create an account by providing accurate and complete information. You agree to:

  • Provide truthful and current information during registration
  • Update your information promptly if it changes
  • Maintain one account per user (no sharing credentials)
  • Not create an account for anyone else without permission

3.2 Account Security

You are responsible for maintaining the security of your account and password. You agree to:

  • Choose a strong, unique password
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access or security breach
  • Accept responsibility for all activities that occur under your account

Norven is not liable for any loss or damage resulting from your failure to protect your account credentials.

4. Acceptable Use

You agree to use Norven only for lawful purposes and in accordance with these Terms. You will not:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Reverse engineer, decompile, or disassemble any part of the service
  • Use automated systems (bots, scrapers) without written permission
  • Interfere with or disrupt the service or servers
  • Remove or obscure any proprietary notices or branding
  • Use the service to store or transmit illegal, harmful, or offensive content
  • Resell or redistribute the service without authorization
  • Use the service to compete with Norven or build similar products

We reserve the right to suspend or terminate accounts that violate these acceptable use policies.

5. Intellectual Property

5.1 Norven's Intellectual Property

Norven and its content (including software, design, text, graphics, logos, and trademarks) are owned by Norven and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the service for your internal business purposes only.

5.2 User Feedback

If you provide feedback, suggestions, or ideas about Norven, we may use them without any obligation to compensate you or keep them confidential.

6. Data Ownership and Usage

6.1 Your Data

You retain all ownership rights to your data. "Your data" includes all inspection reports, photos, videos, checklists, templates, notes, and any other content you upload or create using Norven.

6.2 License to Norven

You grant Norven a limited license to store, process, and display your data solely to provide and improve the service. We will not access your data except:

  • To provide technical support when you request it
  • To detect or prevent security or technical issues
  • As required by law or court order
  • With your explicit consent

6.3 Aggregated Data

We may use anonymized, aggregated data (which cannot identify you or your organization) for analytics, research, and service improvement.

7. Payment Terms

7.1 Subscription Plans

Norven offers various subscription plans with different features and usage limits. Current pricing is available on our website. We reserve the right to modify pricing with 30 days' notice to existing customers.

7.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. You agree to:

  • Provide current, complete, and accurate billing information
  • Update billing information promptly if it changes
  • Authorize us to charge your payment method on each billing cycle

7.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged at the then-current rate unless you have a locked-in rate.

7.4 Failed Payments

If a payment fails, we will attempt to charge your payment method again. If payment cannot be processed within 7 days, we may suspend or downgrade your account until payment is received.

7.5 Taxes

All fees are exclusive of applicable taxes (VAT, sales tax, etc.), which will be added to your invoice as required by law.

8. Cancellation and Refunds

8.1 Cancellation by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until the end of the period you have paid for.

8.2 No Refunds

We do not offer refunds for partial months or unused time on annual plans, except as required by law or at our sole discretion. If you cancel, you will not be charged for subsequent billing periods.

8.3 Termination by Norven

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or our acceptable use policies
  • Your payment fails and is not resolved within 7 days
  • Your use threatens the security or operation of our service
  • Required by law or regulation

We will provide reasonable notice before termination, except in cases of serious violations or legal requirements.

8.4 Effect of Termination

Upon termination:

  • Your access to the service will be revoked
  • You will have 30 days to export your data before it is deleted
  • We may delete your data after 30 days, except where retention is required by law
  • Outstanding fees remain due and payable

9. Service Availability and Support

9.1 Uptime

We strive to maintain high availability of our service but do not guarantee uninterrupted access. The service is provided "as is" without warranty of uptime or performance, especially for free tier users.

9.2 Maintenance

We may perform scheduled maintenance that temporarily interrupts service. We will provide advance notice when possible but may perform emergency maintenance without notice.

9.3 Support

Support availability depends on your subscription plan:

  • Free tier: Community support and documentation only
  • Paid tiers: Email support with response times based on your plan
  • Enterprise: Priority support with dedicated account management

10. Limitation of Liability

To the maximum extent permitted by law:

  • Norven is provided "as is" without warranties of any kind, express or implied
  • We do not warrant that the service will be error-free, secure, or uninterrupted
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability to you for any claims related to Norven is limited to the amount you paid us in the 12 months before the claim arose
  • We are not liable for data loss (though we maintain regular backups, you should maintain your own backups)

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify and hold Norven harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use or misuse of the service
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your data or content uploaded to the service

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by the laws of Spain and the European Union, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of Norven will be subject to the exclusive jurisdiction of the courts in Spain.

12.3 Informal Resolution

Before filing any legal claim, you agree to contact us at hello@norven.io to attempt to resolve the dispute informally.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by:

  • Posting the updated Terms on this page with a new "Last updated" date
  • Sending an email to your registered email address
  • Displaying a notice in the application

Changes become effective 30 days after notification, except for changes required by law which may be effective immediately. Your continued use of Norven after changes become effective constitutes acceptance of the new Terms.

If you do not agree to the updated Terms, you must stop using Norven and may cancel your account.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Norven.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

14.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

14.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or internet/network failures.

15. Contact Information

If you have questions about these Terms, please contact us:

By using Norven, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Questions about this policy? Contact us at hello@norven.io